Refund policy


We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can easily do so through our Return Portal.
Simply visit our return page, enter your order details, and follow the steps to request a return.

If you face any issues while submitting your return request or need further assistance, please reach out to us at hello@tezzo.in — our support team will be happy to help you.


Once your return request is approved and the product reaches our warehouse, it will go through a quality check. If the product passes the inspection, your refund will be initiated as per our refund policy.


You can always contact us for any return question at hello@tezzo.in


Partial Cash on Delivery (PPCOD) Policy

At Tezzo, we offer Partial Cash on Delivery (PPCOD) as an alternative payment option for eligible customers.

Under PPCOD, customers can place their order by paying a ₹199 advance payment at the time of placing the order, with the remaining order amount payable at the time of delivery.

How PPCOD Works

  • A ₹199 advance payment is required to confirm a PPCOD order.
  • The remaining balance amount will be collected at the time of delivery.
  • The ₹199 advance is adjusted against the total order value and is not an additional charge.
  • PPCOD availability may depend on order, customer, location, and other eligibility criteria.

Cancellation and Non-Refundable Advance

Once a PPCOD order is confirmed, the ₹199 advance is generally non-refundable where the order is cancelled, refused, or returned due to the customer's actions or inability/unwillingness to accept the delivery.

This includes situations such as:

  • Customer refusing to accept the order at the time of delivery.
  • Customer being unavailable or repeatedly unavailable to receive the order.
  • Customer requesting cancellation after the order has been processed/shipped for reasons attributable to the customer.
  • Order being returned due to an incorrect/incomplete address or other customer-provided information.
  • Any other customer-related reason that results in the order being returned or undelivered.
  • The non-refundable advance is intended to cover a portion of the costs associated with processing, packing, shipping, and handling PPCOD orders.

Refunds in Cases Attributable to Tezzo

If an order cannot be fulfilled due to reasons attributable to Tezzo, such as product unavailability or cancellation by Tezzo, the ₹199 advance will be eligible for refund.

If you receive an incorrect, damaged, or defective product, please contact our customer support team and follow our applicable Return & Exchange Policy. Any eligible refund will be processed in accordance with the applicable policy.

Returns and Exchanges

PPCOD orders remain subject to Tezzo's standard **Return & Exchange Policy**. The ₹199 advance does not remove or limit any applicable return, exchange, replacement, or refund rights.

Important Information

By selecting Partial COD and making the ₹199 advance payment, the customer acknowledges and agrees to the terms of this PPCOD Policy.

The remaining payable amount will be clearly communicated to the customer before/at the time of delivery.

Tezzo reserves the right to restrict, modify, suspend, or discontinue PPCOD availability for certain customers, orders, products, locations, or circumstances where necessary.

For any questions regarding PPCOD orders, cancellations, refunds, or payments, customers may contact Tezzo Customer Support.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Shipping chargers are not refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tezzo.in